Our Story
IRONEDGE IS THE PREMIER IT SOLUTIONS PROVIDER FOR TEXAS BASED BUSINESSES.
We provide SERVICE CENTRIC STRATEGY AND SUPPORT to eliminate the frustration companies face with technology.
Why Do Texas Businesses Choose IronEdge?
Skilled IT Team
Their current IT provider lacks the appropriate skills and resources to meet the needs of the business.
Security & Continuity
They want to prevent catastrophic loss of revenue, clients, & IT from a cyber-attack or disaster.
Peace of Mind
They lose sleep worrying about the devastating impact of losing data that isn’t backed up.
Time to Focus
Their IT staff is feeling overwhelmed, understaffed and lack the time to be strategic.
Budget & Planning
They want to avoid embarrassing business delays and expense cost overrun when opening new facilities or sites.
Get Compliant
They are unable to pass audit and compliance review with their current strategy.
Our team of information systems and network security professionals is ready and eager to solve your business’s most immediate technology problems, and reduce the bottlenecks that prevent your progress and put your business at serious risk.
Get StartedMEET THE TEAM
Client Experience Manager
Ricky Brooks
Client Experience Manager Ricky Brooks began working at IronEdge in 2014 as a Help Desk Technician and advanced into his current role as Client Experience Manager in 2019, where he ensures our clients receive top-notch service and support for all their IT needs. Ricky holds a Bachelor’s Degree in Business Information Systems and has 7 years of industry experience. The Houston native has always had the curiosity to find out how things work—an interest that developed while working with technology at a young age. Outside of work, Ricky enjoys cooking, camping, fishing, gaming and anything to do with sports. As for his bucket list, he’s determined to catch a fish in every ocean.
Ricky Brooks
Marketing Associate
Amy Cantu
Marketing Associate Amy is our Marketing Associate and is always looking to write about the latest tech insights as
Amy Cantu
she develops content for our blog and social media channels. After earning her bachelor’s
degree in advertising from The University of Texas at Austin, Amy’s curiosity for the ever-evolving tech sector led her to join the IronEdge team in November 2020. With five years of marketing experience, Amy is skilled at breaking down complex concepts and shedding light on strategic IT solutions relevant to business owners. Outside of work, you’ll find Amy hiking, gardening, cooking up a flavorful healthy meal, photographing breathtaking landscapes and spending time with her husband and two rescue pups. As an outdoor enthusiast and avid horse lover, Amy is determined to go horseback riding in a new U.S. national park every year. In the future, she’d love to live on a small Texas ranch surrounded by live oaks and picturesque views.
Technical Lead II
Andrew Conti
Technical Lead II As Technical Lead II, Andrew is keen on solving end user problems and offering exceptional customer service. Growing up in Wampum, Pennsylvania, Andrew has always had a deep fascination with computers. He went on to receive an Associate of Applied Science in Network and Computer Systems Administration and joined the IronEdge team in May 2018. With six years of tech experience, Andrew excels in addressing technical issues and offers top-notch technical support for our clients every day. When he’s not providing front-line technical support for others, you’ll find him watching his favorite TV shows and movies with his family and playing video games. In the future, Andrew would like to own a ranch where he can fish, hunt and take in the panoramic views.
Andrew Conti
Professional Services Manager
Chris D’Aunoy
Professional Services Manager As Professional Services Manager, Chris oversees our project team and keeps operations running smoothly at IronEdge. With 12 years of tech industry experience, he excels at improving internal processes, identifying new growth opportunities and ensuring our clients have great experiences. Chris became intrigued with computers at an early age, an interest that led him to pursue a tech-focused career path and join IronEdge in 2021. When he isn’t problem solving and brainstorming creative workflow solutions, you’ll find the native Houstonian sitting down for a gaming session, concocting a unique cocktail or cruising around town in his bright yellow Jeep. Above all else, he enjoys traveling and spending time with his wife and their two dogs.
Chris D’Aunoy
Marketing Coordinator
Haylee Feil
Marketing Coordinator Haylee Feil has been the Marketing Coordinator at IronEdge Group since 2017. With her degree in Communications and over 10 years of experience in public relations and marketing, Haylee shines at producing creative marketing campaigns and keeping everything in order for our team. Accustomed to working in the constantly changing marketing landscape, she jumped at the chance to contribute her talent to the ever-evolving tech industry. In her spare time, she loves to read, binge-watch true-crime documentaries or mystery dramas and relax outdoors with her family.
Haylee Feil
Technical Lead
Reyes Gamez
Technical Lead Best known for his incredible customer support and ability to trouble shoot issues with ease, Reyes is always eager fix problems and get things up and running again. As Tech Lead, he sets aside time to mentor our first responders and offers front line technical support for end users. Growing up in Houston, Reyes picked up an unmatched curiosity for discovering what happens behind the motor. This interest led him to complete a bachelor’s degree in computer information systems. He later join IronEdge in 2012 where he shares 15 years of tech experience. A true music aficionado, you’ll find Reyes playing his favorite musical instruments or sitting down to enjoy a live music performance. Aside from his musical interests, he also enjoys working on home improvement projects and traveling internationally. In the future, Reyes would like to see street musicians perform in Havana, Cuba.
Reyes Gamez
President
Ryan Lakin
President At the age of eight, Ryan’s curiosity for technology led him to take apart a Tandy 1000 computer to determine how it worked. Today, that same passion for technology fuels his determination to make things work for his clients. With over 25 years of industry experience, Ryan focuses on delivering an exceptional client experience in everything IronEdge does through instilling a culture of service to all IronEdge team members. Prior to founding IronEdge in 2005, Ryan had IT experience in Technology Consulting for both large enterprises and small businesses. During that time, he developed a specialized emphasis in Healthcare Enterprise deployments and associated compliance. When he is not busy exchanging emails with clients or checking in on IronEdge’s current list of projects, he is most content spending his free time with his wife and three sons. As a person who loves to catch the next plane out, it’s no surprise that traveling to new destinations takes the first spot on his bucket list.
Ryan Lakin
NOC Technical Lead
Erich Late
NOC Technical Lead Erich Late started working at IronEdge in March 2015 as a First Responder and joined the NOC team as Technical Lead the following year. When tech related problems arise, Erich is first on the scene to troubleshoot and resolve them. With over eight years of IT industry experience, he is skilled at pinpointing the perfect solution for every IT need or complex concern. Erich first became interested in pursuing a career in technology after reading science fiction classic Neuromancer by William Gibson and went on to earn his Bachelor’s Degree in Information Technology. Outside the office, the native Texan enjoys camping, fishing, video games and motorcycles. When it comes to bucket list items, restoring a 1970s BMW /5 motorcycle takes first place.
Erich Late
Vice President, Houston Client Experience
Ruben Lombrana
Vice President, Houston Client Experience Ruben Lombrana has spent more than 25 years in the Information Technology industry. After graduating from The University of Texas at El Paso, Ruben worked as a civilian for the US Army at Ft. Huachuca where he began his networking and infrastructure career. After 5 years working for the Army, Ruben moved into the private sector, where he became an IT consultant. In May 2013, he joined the IronEdge team as a Vice President of Houston Client Experience where he works diligently to ensure clients are well taken care of and satisfied with their IT solution. Outside of work, Ruben is active in his church and loves spending time with his wife, three boys and two grandchildren!
Ruben Lombrana
Vice President, San Antonio Client Experience
Patrick Maese
Vice President, San Antonio Client Experience Based in our San Antonio office, Patrick specializes in project development and catering to the needs of our clients. With over 20 years in the IT industry, he serves as a mentor for other team members and is always learning about the latest technology developments. His curiosity for technology and determination to get games up and running on old school computers led him to seek a career in the tech sector. Patrick went on to earn his bachelor’s degree in computer science from Trinity University and began working at IronEdge in 2009. When he isn’t tinkering around with technology, you’ll find Patrick capturing moments with his striking photography, developing the next tasty food creation in his kitchen or engaging with others as a social media influencer.
Patrick Maese
Vice President, Central Texas Client Experience
Dan Mallard
Vice President, Central Texas Client Experience With nearly 20 years of Information Technology experience, Dan specializes in bringing unique industry
Dan Mallard
Chief Operating Officer
Andrew Moore
Chief Operating Officer Andrew Moore has a history of building great operational systems. He has worked in the IT arena for over 17 years and has been instrumental in the successful building of several businesses into multi-million dollar companies.
Andrew Moore
Inside Sales Associate
Lara Norman
Inside Sales Associate Lara is our Inside Sales Associate and is a true master at keeping the team organized and thriving. After earning her degree in English literature from the University of Houston, Lara quickly gained interest in the tech industry culture and joined the IronEdge team in August 2018. With three years of industry experience, Lara is skilled at finding the best way to take care of customers and ensure they have great experiences. A true world traveler, Lara enjoys exploring new and unfamiliar places. The Corpus Christi native has lived in three countries outside the U.S. and has traveled to countless others, although her love for Texas will always run deep. Outside of work, Lara enjoys cooking, hiking, traveling, sitting down for a satisfying weekend brunch and living life to the fullest. In the future, she’d like to fly to Jerusalem to see the Holy Land.
Lara Norman
Project Coordinator
Rebecca Pfennig
Project Coordinator After a successful career in teaching, Rebecca Pfennig joined IronEdge Group in March 2019. Her fascination with technology and the many ways it improves our daily lives sparked her interest in a tech-focused career path. Aside from her enthusiasm for technology, Rebecca is a skilled musician and enjoys playing the flute in church and other community groups. In the future, she’d like to learn how to play the bagpipes. She has lived in many places including Alaska, Kansas and Okinawa, Japan. She is the proud mom of three grown children and three dogs.
Rebecca Pfennig
Senior Sales Executive
Cassondra Richard
Senior Sales Executive Cassondra joined IronEdge Group as Senior Sales Executive in August 2018 and is a true star at knowing what tech solutions will bolster growth and profitability for Texas-based businesses. With five years of sales experience and an eagerness to learn the latest tech industry offerings, she knows the needs and demands of our customers. As a native Houstonian and University of Houston alumna, she’s proud to call Texas’ largest city her home. Outside of the office, you can find Cassondra hiking, weight lifting, playing Magic: The Gathering, video and board games or cooking a delectable meal after a long day. She loves animals and has four cats who have been exceptional coworkers over the past year while working from home. In the future, Cassondra is looking to visit Iceland and see the northern lights, run a marathon, and get her MBA.
Cassondra Richard
Project Manager
David Safarti
Project Manager David Sarfati’s 23 years of industry experience help him identify strategic solutions to accommodate client needs. David joined our team in March 2015 and works to ensure client’s businesses are set up for success. His previous experience working in the food service industry and learning the ins and outs of restaurant POS systems sparked his interest in a technology-focused career. Shortly after, he worked as a POS installer—and the rest is history! Outside of work, David enjoys working on his property out in the country and perfecting his savory smoked BBQ in true Texas style—He’d smoke a bowl of cereal if you let him. Aside from outdoor adventures, David enjoys spending time with his wife, their blended family of six children, two granddaughters and their loyal canine companion. David is not one to shy away from heights—skydiving, cliff diving and the feeling of free-falling are all thrilling-seeking items on his bucket list.
David Safarti
Director of Procurement
Wayne Shipman
Director of Procurement Specializing in working with manufacturing and software vendors, Wayne is the go to guy for overseeing procurement policies and managing distribution channels for IronEdge. He started with IronEdge in February 2020 and brings over 18 years of IT procurement experience to the team. From receiving his first Commodore 64 computer as a kid to building PC’s as student at Texas Tech University, Wayne’s fascination with technology runs deep. In his spare time, you’ll find him reading, playing video games with longtime friends, cycling at the park, practicing his trombone or creating his next furniture masterpiece in his woodworking shop. As for future adventures, you’ll likely find this native Texan hiking the mountainous terrain and coastal fjords of Norway.
Wayne Shipman
Vice President of Managed Services
Mark Sowden
Vice President of Managed Services As Vice President of Managed Services, Mark leads a team of more than 20 technicians and works diligently to ensure clients receive outstanding service. When technology throws a curve ball, he loves to jump in and troubleshoot the issue with his team. Mark started with IronEdge in October 2010 as a Desktop Support Technician, worked his way up to Service Desk Manager in 2015 and advanced into his current role in 2017. With two decades of industry experience and certifications in Lean Six Sigma Green Belt and Information Technology Infrastructure Library, he’s able to implement the latest IT best practices and navigate complex projects with ease. Mark’s love for service and fixing broken gadgets sparked his interest in the IT industry. After completing two years in seminary, he set out to work in the tech field. In his spare time, you’ll find him tending to his vegetable garden and cooking up a savory meal for family—he whips up the most unforgettable Texas-style chili you’ll ever taste. Above all else, he enjoys spending quality time with his amazing wife, daughter and their two pups. One day, Mark would like to own a small mountainside property and live off the land.
Mark Sowden
Service Coordinator
Annie Vallejo
Service Coordinator As service coordinator, Annie aims to provide a seamless workflow between our different departments. From assigning tasks to first responders and working with tech leads to monitoring open tickets, she’s a pro at multitasking and working under pressure. Growing up, Annie always knew she wanted to work in technology. She first discovered this interest while participating in her middle school’s robotics program and new a career in IT was meant to be. She went on to receive a computer engineering technology degree from the University of Houston and joined the IronEdge team in January 2020. With two years of experience in managed services, she knows how to provide great support to our clients. Outside of work, Annie loves to explore new cuisines and play video games with her friends. Although she loves her hometown of Houston, she’s eager to travel overseas and would like to visit Asia and Europe one day.
Annie Vallejo
Technical Lead III
Jesse Yoho
Technical Lead III Jesse is IronEdge’s Technical Lead III and is dedicated to providing outstanding support for our clients and team members alike. 20 years of tech experience help him remediate end user issues quickly and guide the team through ticket management with ease. Jesse found his way into the tech industry thanks to an inspiriting high school teacher. He went on to obtain his associate degree in networking and joined the IronEdge team in 2007. When he’s not troubleshooting technical issues or providing oversight to ticket boards, you’ll find Jesse gaming or camping in the great outdoors. A true adventure seeker, Jesse would love to drive the famous Rubicon Trail for the ultimate off-roading experience. In the future, he’d like to road tripping up to Canada to explore the mountainous terrain.
Jesse Yoho
Sales Associate
Joaquin Zambrano
Sales Associate Representing our San Antonio office, Joaquin Zambrano joined IronEdge in 2021 as our Sales Associate. He received his Bachelor’s Degree in Criminal Justice and Police Administration but quickly found interest in pursuing a career in technology as an all-encompassing industry that requires technical, social and business skills. As Sales Associate, he’s eager to help businesses find the best technology solution to reduce downtime and increase productivity. In his free time, he enjoys cooking up a good meal, fishing, working out, playing soccer and heading to the water for a beach or riverside excursion. Joaquin and his wife, Alexandra, recently welcomed their beautiful baby boy, Nicolas, in April. Joaquin is currently pursuing his MBA and would jump at the chance to backpack through South America in the future.
Joaquin Zambrano
Ready to Take Control of Your IT?
Get Started With Us Today
Speak to one of our IT Service Specialists about how we can help you take command of your technology and get measurable IT results.
Contact Sales Call: (832) 910-9222