Employee Spotlight – Brandon Yahn – Field Technician, Onboarding

At IronEdge, we’re passionate about creating great experiences, and it all starts with our exceptional team members. Every quarter, we honor an employee who truly embodies one of our core values: Teamwork, Learning, Integrity, Courage, and Ownership. This quarter, we are thrilled to spotlight our Core Value Champion for Ownership – Brandon Yahn.

Brandon has been in customer service for over 20 years, and what he loves most about working at IronEdge is the client-focused approach, ensuring they get the quality of service they need in a timely manner. Although the MSP environment is fast paced, he stays positive by looking at it through the lens of the client and says, “The client’s viewpoint puts things into perspective.”

Brandon was nominated by Krystal Arvanitis, Field Services Manager, for our Core Value Champion of Ownership! Brandon has consistently shown true ownership of onboardings. He was asked to take the lead on the project to rebuild and document the onboarding process. Though the scope has been a moving target, he embraced it and drafted a plan for a smooth process. He took on working with new team members and schedules in different departments to get automation going and make the process more efficient.  His dedication to the process has been crucial to our success. This is one process that affects every single department at IronEdge from Sales to HR to Operations to Procurement!

His advice to new team members at IronEdge is to be coachable and ready to learn. He recommends to truly disconnect when you’re not at the office because having a healthy work/life balance is better than burnout. Brandon says he has stayed at IronEdge through the M&A process because the new IEG Culture is built with individuals who never surrender and never leave a teammate behind, offering help to whoever needs it.

Congratulations to Brandon Yahn, IronEdge’s Q2 Core Value Champion!

Core Value Finalists Q2

Teamwork – Adam Currey – Senior Systems Engineer
Teamwork – Brendan Voss – Account Executive
Courage – Trent Borstell – Service Desk Manager

Employee Spotlight – Ricky Brooks – Customer Success Manager

At IronEdge, we’re passionate about creating great experiences, and it all starts with our exceptional team members. Every quarter, we honor an employee who truly embodies one of our core values: Teamwork, Learning, Integrity, Courage, and Ownership. This quarter, we are thrilled to spotlight our Core Value Champion for Teamwork – Ricky Brooks.

Ricky will celebrate 10 years at IronEdge this year! He was nominated by Dan Mallard, Regional vCIO, for our Core Value Champion of Teamwork! Ricky is a consistently positive teammate. He collaborates with clients in achieving their goals and treats all Points of Contact as business peers, coordinating solutions as a team! Ricky’s clients report they are extremely pleased with his service, but he is also the “glue guy” for the entire Customer Success team. His positivity and professionalism hold the team together, and he will help anyone, anytime!
Congratulations to Ricky Brooks, IronEdge’s 1st Core Value Champion!

Core Value Finalists

Ownership – Robyn Manley – Accounting Supervisor
Learning – Joshua Niven – Systems Engineer II
Integrity – Carlos Resendiz – NOC Administrator II