Phone Support
Call (877) 574-4766 if you are experiencing an internet outage or an emergency issue that cannot wait for a trouble ticket to be submitted.
FREQUENTLY ASKED QUESTIONS
We recommend that users call for help when they can’t access the internet or have an emergency issue that can’t wait for a ticket to be submitted.
No – we recommend that you leave your computer on at night. This is when we take care of critical maintenance such as virus scans, patching and disc clean up.
Patches are installed on a nightly basis as the software becomes available. They are done after 9:00pm in your time zone.
When possible, write down any information about error messages and take screen shots your issue. Next, attempt to recreate the issue. Oftentimes, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem.
Right click the ManagedIRON icon
Is it really the internet or is it your web browser? Or, is it just your email? Check to see if others are having the same problem. Can you let us know anything specific about the issue? If you have the ability, can you restart your Internet modem or firewall?
Well, sometimes it’s the basics. As silly as it sounds, most of the time we troubleshoot a printer issue, the printer is either turned off or out of paper. If the problem is not something basic, we recommend you check your printer for any error messages or colored lights and take note of those to include in your ticket submission.
Ready to Take Control of Your IT?
Get Started With Us Today
Speak to one of our IT Service Specialists about how we can help you take command of your technology and get measurable IT results.
Contact Sales Call: (832) 910-9222