Help Desk

When possible, write down any information about error messages and take screen shots of your issue. Next, attempt to recreate the issue. Oftentimes, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem.

Select Report a Problem from the Home page of the portal or below Support on the left. There is a menu of expanding options to choose from, or you can Ask a question in the search bar. Once you choose a category you will provide specific information in the form. Fill this out, click submit and a ticket will automatically be created and routed to the right people.

We recommend that users call for help if there is a system down emergency impacting the business (multiple users impacted). Other reasons for calling are potential email compromise or a potential cyber incident.

No – we recommend that you leave your computer on at night. This is when we take care of critical maintenance such as virus scans, patching and disc clean up.

Patches are installed daily as they become available.  After patches are installed, there is a 72 hour grace period to perform a reboot of your computer before the reboot is forced.

Is it really the internet or is it your web browser? Or is it just your email? Check to see if others are having the same problem. Can you let us know anything specific about the issue? If you have the ability, can you restart your Internet modem or firewall?

Type “view PC name” in the Search bar at the bottom of your computer screen and hit enter. A window will open showing your PC information including computer name (Device Name).

Well, sometimes it’s the basics. As silly as it sounds, most of the time we troubleshoot a printer issue, the printer is either turned off or out of paper. If the problem is not something basic, we recommend you check your printer for any error messages or colored lights and take note of those to include in your ticket submission.