Say goodbye to desk cluttering office phones and miles of copper wire tied to classic landlines. There’s a more convenient and cost-effective way to receive calls no matter the time of day or distance away. VoIP is here to handle the ever-changing technology landscape and daily communication needs of business globally. VoIP, also known as Voice over Internet Protocol, is a technology that emerged in 1995 to allow transmission of phone calls over the internet as opposed to hardwired landline phones. In other words, it’s a phone service provided over the internet. All you need is high-speed internet and your favorite data-driven device—providing the flexibility for employees to work from anywhere. Whether chatting computer to computer, by cell phone, VoIP phone or using a traditional desk phone outfitted with a special adapter, users are able to make and receive calls with ease.
Benefits of VoIP
With 31% of businesses using VoIP and its growth showing no signs of slowing down in the future, it’s easy to see why this technology is advancing in popularity among business owners. It’s a powerful way to communicate far and wide with many additional benefits compared to traditional analog phones.
Here’s a look at some of the great benefits of using VoIP for business:
More calling features—VoIP supports video calls, instant messaging and great sound quality. It also allows you to set up voicemail to go to your email or via text message and offers softphone functionality, just to name a few. This gives you more control in your communication experience.
No more miles of wire—Being powered by internet makes VoIP portable and accessible anywhere you have a stable internet connection. No need to work out of the office to chat with clients and colleagues.
Lower costs—VoIP’s single network usage contributes to its lower costs compared to traditional landline phone expenses, making it a great cost-effective system to receive an unlimited number of calls.
Supports remote workforce—The beauty of VoIP is that it allows you to take your conversations anywhere there’s internet. Whether on the road or at home VoIP has you covered. According to Upwork’s “Future of Workforce Pulse Report” 1 in 4 Americans will work remotely in 2021. As remote work opportunities become more and more desirable to both employers and employees, VoIP software provides the necessary functionality to support a distributed workforce with ease.
VoIP software Options
There are numerous software options available to support VoIP usage for businesses. RingCentral, Ooma Office and 3cx are just a few VoIP phone providers. Stay tuned for part II of this blog as we do a side-by-side comparison of the top five providers, discuss what to consider when selecting the best software for your business and hone in on security best practices when using VoIP as a part of your daily business communication.
Communication methods and technological advances have made great strides forward over the past two centuries making our vast world seem just a little smaller. From the development of the telegraph in the 1830s to the landline telephone in 1876 and VoIP in 1995, communication methods continue to make our lives easier and our conversations more mobile.