In today’s business climate, CIOs need to leverage numerous software solutions for their organization’s benefit. With so much software out there, however, how can you know which tools are top-tier and can benefit your organization’s mission? With knowledge.We’ll address some of the major pain points that CIOs need to manage, and suggest tools that can help to resolve some of their most common problems.
Knowledge Management Software
Your enterprise’s IT department uses a myriad of tools and processes to navigate their daily tasks, but they may have differing preferred methods for accomplishing a task. This can lead to confusion and inconsistent results, particularly if what they’re working on is detail-oriented and time-consuming. To solve this problem, many organizations keep detailed documentation for their processes, and this documentation helps both new onboards and seasoned veterans alike adhere to the company’s accepted best practices.
Docurated is an app that connects your workforce to a vast knowledge management system that can be used to document and distribute content throughout your organization. For your IT staff, this is an invaluable resource. If they’re unsure of the protocol used during a procedure, Docurated can display their best course of action through detailed analytics. It even has the ability to transform dated legacy systems into searchable knowledge bases. You can think of it like a single endpoint for all of your organization’s searchable assets. A knowledge management system like Docurated helps your enterprise’s users troubleshoot and manage basic IT troubles, which can free up a considerable amount of time on your IT department’s schedule–allowing for more innovation.
Let’s say that you have a brilliant idea that will revolutionize the way that you manage your IT resources and assets. This idea might be daunting and complicated, so you want to get it organized and out of your head for further review. In cases like these, a mind mapping application is quite helpful. It’s like a project management software that’s designed to offer collaboration and knowledge sharing to your IT department.
In particular, MindJet looks to be a promising way to map the depths of your mind. It can be used to brainstorm, organize data, and share information. The latest version also offers integration with services like Microsoft SharePoint and can export to Microsoft Office and Project. MindManager 2017 for Windows is up and coming, so if you’re a fan of the mind mapping software, keep your eyes peeled for the latest version.
Communications are an imperative part of managing an enterprise, and at its heart, communication relies heavily on the continued success of your technology solutions. What we refer to as unified communications needs to accomplish a specific set demands. Most important of all is that a unified communications solution is usually desired as a single platform, one which can facilitate any type of communication or collaboration required.
Enterprises should look for ways to collaborate without the inconveniences associated with email. Solutions like Google Docs and Microsoft OneNote allow users to collaborate, often in real time, as well as store and retrieve information through the cloud. Video conferencing is a common trait of unified communications, as enterprises enjoy the ability to speak and see others who may work remotely. Mobility is another key factor to consider, so you want to guarantee that your unified communications solution is available on all platforms in an “always on” fashion, allowing you to keep in touch with your IT department regardless if they’re on-site or in the office.
Internet of Things Management
While mobility is a critical factor to consider for your unified communications solution, the incredible amount of new mobile devices and the inception of Bring Your Own Device (BYOD) has brought about a need for device management in the workplace. The more endpoints you introduce to your IT infrastructure, the more opportunities you’re giving cyber criminals to infiltrate your enterprise. Internet of Things management solutions allow your enterprise to keep tabs on mobile devices, as well as the data and information that they connect to and share. Your enterprise can remotely analyze and address issues with smart devices as they occur.
Salesforce IoT Cloud is a popular solution that can help your enterprise manage its Internet of Things devices. Salesforce’s IoT application collects data from your enterprise’s apps and displays it in easy-to-read interfaces. Another helpful IoT app is Microsoft Azure’s IoT Hub, which features a variety of features that appeal to enterprises that want better control of their data. Azure IoT Hub allows for communication between your assets and IoT devices, works with a variety of well-known and familiar platforms, and allows for advanced authentication and security methods.
While there are several enterprise software tools available for your organization, you want to ensure that you diligently research each product and carefully consider what specific pain points you hope they will resolve. Only then can you reap the greatest benefits of implementing and using new technology solutions.
Of course, it also helps to get a second opinion before implementing any major change to your enterprise’s technology infrastructure. We’d be happy to throw in our two cents and assist you with your latest technology initiative.