Solutions
Unified Communication Services for a More Connected Workforce
Say goodbye to missed calls, scattered apps, and communication silos. IronEdge delivers secure, streamlined VoIP and messaging solutions that keep your team connected — wherever they work.
What Are Unified
Communication Services?
Unified Communication Services combine phone, video, chat, and collaboration tools into one streamlined solution — so your team can connect from anywhere. At IronEdge, we provide cloud-based VoIP platforms that integrate with Microsoft 365, boost productivity, and reduce communication headaches.
“It’s not just about phones anymore. It’s about enabling your team to communicate clearly, securely, and efficiently — across devices, offices, and time zones.”
Ryan Lakin, CEO
Unified Communications (VoIP)
Why SMBs Need Unified Communication Services Now
- Hybrid and remote workforces are here to stay.
- Traditional phone systems are expensive and hard to maintain.
- Customers expect fast, reliable responses — across multiple channels.
- Communication tools must now integrate with your broader tech stack.
Unified Communications (VoIP) Trends
of SMBs plan to increase investment in VoIP and cloud communication tools.
reduction of communication costs with unified communications.
What’s Included in IronEdge’s Unified Communication Services
Cloud-Based VoIP Phone System
A secure, scalable cloud-hosted phone solution with call forwarding, voicemail to email, call recording, auto-attendants, and mobile integration — all designed to meet the modern demands of your business.
Microsoft Teams Integration
Bring calls, chats, and video meetings into one platform with full integration into Microsoft Teams, creating a seamless experience for internal and external communication.
Mobile and Remote Access
Whether on the road or working remotely, your team can take calls, check voicemail, or jump into a meeting using their mobile devices — without needing a desk phone.
Managed Deployment and Support
We’ll configure your system, port your numbers, train your staff, and manage support requests — so you don’t have to deal with telecom headaches.
Call Analytics and Quality Monitoring
Access detailed usage and call quality metrics to make smarter decisions and maintain service reliability.
Built-In Business Continuity
If your office internet goes down, your phone system doesn’t. Our cloud-hosted solution ensures business continuity even during outages or disasters.
Common Problems We Solve
- Legacy phone systems that can’t support hybrid work. On-premise PBX systems weren’t designed for the flexibility today’s workforce needs.
- Costly telecom contracts with limited features. Businesses often overpay for outdated systems with poor support and hidden fees.
- Missed calls and fragmented communication channels. Without unified tools, important calls or messages can fall through the cracks.
- Lack of integration with Microsoft 365 or CRMs. Disconnected systems create friction between your phone, email, and customer platforms.
- No visibility into call performance or activity. Leaders lack insight into how communication tools are being used or where issues arise.
Best VoIP for SMBs
Why Choose IronEdge?
- 20+ years supporting growing businesses across the Southwest.
- Full white-glove implementation — from number porting to staff training.
- Ongoing support from a team that knows your business.
- Flexible plans and add-ons tailored to your needs.
- Strategic guidance on how to integrate UCaaS into your broader IT roadmap.
“We don’t just sell you a phone system — we build a complete communication experience that works for your team and your customers.”
Benefits of Unified Communication Services
Save money by consolidating voice, video, and chat into one cloud-based platform.
Enable seamless internal and external communication, no matter where your team works.
Easily add or remove users and features as your business grows or shifts.
Handle calls efficiently and ensure no opportunity or service issue goes unanswered.
Business continuity
Stay operational and connected — even during outages, disasters, or transitions.
Cybersecurity Assessment
Ready for better communication and fewer telecom headaches?
Let’s talk about how IronEdge can streamline and modernize your business communications
Learn more
Frequently Asked Questions
Unified communication combines phone, video, chat, and conferencing into a single platform to help your team communicate better — no matter where they work.
VoIP uses your internet connection instead of phone lines, offering more flexibility, lower costs, and better features like voicemail-to-email, call routing, and mobile access.
Yes — we offer full integration with Microsoft Teams, giving you one platform for chat, meetings, and voice calls.
Costs depend on the number of users and features you need. We offer flexible plans designed for small to midsize businesses. Schedule a free consultation to get a quote.
Absolutely. Our cloud-hosted systems are backed by strong SLAs, multiple failover paths, and 24/7 support to ensure consistent uptime and quality.
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