We’re relationship managers, tech leads, first responders, executives, and more—but we’re also real people (who are really fun to work with). Meet some of the people who make IronEdge happen and learn more about who we are and what we do all day. For our December 2017 Spotlight, meet Lele Tran.
1. What is your role at IronEdge?
I am a Service Coordinator for IronEdge Group. I am essentially a dispatcher- a ticket’s first stop is through my unassigned queue where I peruse said tickets and assign per workflow. If they go to IEG, then I distribute them to our team. If they’re for the client’s internal IT, then they go to internal IT. I also ensure the team stays up-to-date with their assigned tickets. Additionally, I’m in charge of shipping. If you ever need anything shipped, I am your girl!
2. Where did you grow up?
I was born and raised in Saigon, Vietnam. I was almost 11 when I moved to Houston, and have been here ever since. I haven’t been back to my hometown in the 20 years I have been here. Would love to though, just simply have not had the chance.
3. Did you go to college? What was your major? Did you get a degree?
I have two degrees: the first is Bachelor of Science in Psychology from the University of Houston; the second is Network & Computer Administrator, AAS (Applied Associate of Science) from LoneStar College at CyFair. I’d eventually like to go back for my Masters or Ph.D in Psychology. I also want to pursue a higher degree for computer science. In the meantime, if you want me to get in your mind, come see me!
4. How did you come to work at IronEdge?
I reached out to Derrick Brown about IronEdge in January. He told me to apply, and while the offer was tempting, I also didn’t want to give up at the current MSP I was working for. Months later, nothing had changed about my job, so I reached back out to Derrick and he said, “Just submit your resume in. What’s the worst that could happen?” #Wins
5. What kinds of hobbies and interests do you have outside of work?
I collect audiophile headphones. I have seven headphones ranging from Sennheiser HD595 over-ear to Beyerdynamics DT880 250ohms over-ear to Grado SR80 on-ear. I also have 2 in-ear- Shure E2 and Westone W10. One day, I’ll have my Sennheiser HD800!! You can never have enough headphones. I also collect vinyl toys and figures (KidRobot, Nendoroids, etc). I enjoy hiking, an engaging conversation that tickles my brain, trying new restaurants and foods, a good cup of Vietnamese iced coffee, finding new music to jam to, a good book to pour over, and playing PS4, Switch, PC, and 3DS.
6. What might (someone) be surprised to know about you? Do you have a hidden talent?
My talent is that I am uberly awesome! I can’t be spilling all my secrets. Y’all might use it against me some day!
7. Do you have a favorite newspaper, blog, technology resource?
I like Kotaku, Ars Technica and How it Works magazine.
8. Do you have any pets?
Trunko and Squirtle are my two pets that keep Casper safe.
9. What’s on your bucket list?
Too much on my bucket list! Some of the stuff I wanna do: sky dive, hit the race track, mountain climb, travel, buy an old (classic) car and fix it up, learn how to butcher game meat and cure meat, soak at an onsen with monkeys in Japan, and eat that world famous, delicious wagyu A5 beef!!
10. What do you like most about your job at IronEdge?
Everyone is extremely motivated and enthusiastic. I’m only two months in and everyone has been very patient with me and are more than willing to teach me new tricks, tips and offer advice. Everyone wants to better themselves and their crafts, and it’s very inspiring.
11. Is there something that you think of as your first memory or something that stands out from when you started at IronEdge?
The training. I’ve received no training at my previous job. I was pretty much dropped into the NOC role and was expected to excel. There was no documentation or article repositories. I didn’t even know who the clients were and the type of service we provide them. Anyways, IEG is refreshing and I’m glad we have our ducks in a row.