One key differentiator between a successful and average small business is strategic IT support and planning. Selecting the best technology for your business is an increasingly complex challenge for busy executives. A quality provider should help envision the IT possibilities for your enterprise, to ensure maximum value is delivered to your customers. It is important that your provider be knowledgeable on the timelines of hardware, software and cloud service investments for your company size and vertical. Better resource utilization ensures business efficiency.
Dedicated Account Managers
It’s incredibly valuable to have a dedicated account manager who supports business goals, guides investment decisions and also plays a technical role in driving innovation. A service-driven client experience model allows for operational excellence and a higher technology satisfaction rate.
Account managers should be focused on making organizations more agile, productive and successful by analyzing and developing unique strategies tailored to your needs and business objectives. ROI is now measured in terms of making strategic business outcomes happen, which is key for transformation.
When selecting a provider, here are questions to ask about strategy:
- Is our account manager technical?
- Are budgeting and strategic goal setting included in our service plan?
- Will they assist in negotiating and renewing our vendor contracts?
- Will they help in navigating the complex processes around compliance with HIPPA, PCI DSS, FISMA, GLBA, SOx, FINRA, or FDIC?
