SOLUTIONS
Managed IT Services Built for Growth-Minded SMBs
Stop wasting time on IT issues. IronEdge delivers proactive, strategic IT support tailored to your business — so you can scale with confidence.
What Are Managed IT Services?
Managed IT Services means outsourcing your technology needs to a team of experts who proactively manage, secure, and support your systems — around the clock. At IronEdge Group, we serve as your long-term IT partner, not just a help desk.
“We give you time back, drive down risk, and help you make smarter technology decisions — all for less than building an internal team.”
Ryan Lakin, CEO
Why Your Business Needs Managed IT Services Now Now More Than Ever
Cyber threats are increasing at an unprecedented pace, and small to midsize businesses are now prime targets. At the same time, unchecked technology sprawl and redundant subscriptions are draining budgets, costing companies thousands every year. In-house IT teams, while valuable, are often expensive and stretched thin, leaving critical gaps in coverage. For growing businesses, the need for scalable and secure infrastructure has never been greater—managed IT services provide the expertise, cost efficiency, and flexibility to meet these challenges head-on.
Managed IT Trends
cyberattacks that target SMBs
avg downtime cost per hour
of SMBs outsource at least part of IT
What’s Included in IronEdge’s Managed IT Services
24/7 Help Desk Support
Get day-to-day IT issues resolved quickly with unlimited remote help desk support, such as troubleshooting hardware, software, network, and printing problems. Our expert team works efficiently to address your IT needs in a timely manner, ensuring your employees have minimal downtime and maximum productivity.
Network and Infrastructure Management
Keep your systems running smoothly with 24x7 monitoring and expert oversight of your network devices, storage, and Windows servers. IronEdge proactively detects issues, handles performance tuning, and ensures secure, uninterrupted infrastructure — so problems are resolved before they disrupt your business.
Device Monitoring and Patch Management
Ensure seamless business operations with curated and automated updates to your Windows and Office systems. Workstations are updated daily, while server updates are scheduled based on system roles. Our expert team monitors third-party updates to minimize risks and is proactively prioritizes your system stability to keep your business safe.
Cybersecurity and Endpoint Protection
Take a proactive approach to identify and block known and unknown threats to your IT systems, including malware, ransomware, fileless attacks, and zero-day exploits. IronEdge configures a top-tier Endpoint Detection and Response (EDR) product on every managed Windows computer. Powered by behavioral analysis and machine learning, the EDR continuously monitors endpoint activity, detecting and responding to malicious behavior in real-time.
Strategic IT Planning and vCIO Services
IronEdge acts as your virtual Chief Information Officer — bringing executive-level insight to help you align technology with business goals. From roadmap development and budgeting to lifecycle planning and vendor strategy, we provide the leadership and foresight SMBs need to make smarter, future-ready IT decisions.
Microsoft 365 and Cloud Services
Receive expert monitoring and management of your cloud computing resources, including cloud infrastructure, data storage, and services hosted on Microsoft Azure. We manage your cloud environment and ensures everything runs efficiently and securely, tailored to your specific needs and requirements.
Backup and Disaster Recovery
Safeguard your business information against potential loss. IronEdge offers a secure third-party cloud backup solution to protect your critical Microsoft Office 365 data, including emails, SharePoint, and OneDrive files. With at least thirty days of data retention, our expert Cloud team handles restoration operations during business hours, ensuring your essential business data is protected and easily recoverable.
Flexible Service Tiers to Match Your Needs
IronEdge offers three distinct service tiers — Essential, Secure, and Complete — so you can choose the right level of support for your business. Whether you need foundational IT management, advanced cybersecurity protection, or a fully managed, all-inclusive partnership, our tiered approach scales with your size, risk profile, and internal capabilities.
Common Problems We Solve
- Reactive or overworked IT staff. Internal teams often spend their time firefighting rather than focusing on strategic initiatives — leaving critical projects stalled.
- Without layered protection and proactive monitoring, many SMBs are left exposed to threats they don’t even know exist.
- Vendor sprawl and redundant tools. Companies often accumulate overlapping platforms and software without realizing how much waste — and risk — that creates.
- Unpredictable or runaway IT costs. Unexpected renewals, license overages, and break/fix costs make it hard for leadership to plan or scale confidently.
- Lack of IT strategy tied to business goals. Most SMBs operate without a long-term IT roadmap, which means their technology investments aren’t aligned with where the business is going.
Best Managed IT Services for SMBs
Why Choose IronEdge?
- Decades of experience supporting SMBs across industries.
- Our proactive model prevents problems before they impact your team.
- Flexible models: fully managed or co-managed with your internal team.
- Transparency, strategic planning, and a true partnership approach.
“We don’t believe in tiered ticket support or upsell gimmicks. We deliver enterprise-grade service, simplified for your business.”
Benefits of Managed IT Services
We proactively monitor, patch, and manage systems to resolve issues before your team even notices them — keeping productivity high.
IronEdge layers enterprise-grade security tools with expert oversight to help SMBs meet growing compliance and insurance requirements.
Our flat-rate, tiered pricing eliminates surprise invoices, giving you full visibility into your IT spend and reducing financial risk.
We build infrastructure and support models that evolve with you — so you’re never stuck with systems that limit growth.
With vCIO services baked into our offering, we help you align your technology roadmap with long-term business goals — not just today’s tickets.
Cybersecurity Assessment
Ready for IT that helps you grow?
Let’s talk about how IronEdge can become your trusted technology partner.
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Frequently Asked Questions
Managed IT services provide SMBs with ongoing technology support, security, and strategic planning — all delivered by a team of experts. Instead of reacting to issues as they arise, IronEdge takes a proactive approach to managing your IT environment, minimizing downtime, improving cybersecurity, and ensuring your systems are aligned with your business goals.
Fully managed IT means IronEdge handles everything — from help desk to strategy — acting as your complete IT department. Co-managed IT, on the other hand, is a collaborative model where we partner with your internal IT team to fill gaps, support infrastructure, or provide overflow help desk services. You keep the internal talent, and we enhance it with additional expertise and 24/7 coverage.
IronEdge offers three pricing tiers — Essential, Secure, and Complete — so you can choose the right level of service for your business. Costs vary based on your organization’s size, complexity, and risk profile, but our flat-rate pricing means you’ll always have predictable IT expenses and no surprise invoices.
Not necessarily. For many clients, IronEdge is the complete IT team. But if you already have internal IT staff, we can work alongside them in a co-managed model. We’ll support infrastructure, provide advanced tools, or handle after-hours support — freeing up your team to focus on high-value projects.
Ready to Strengthen Your IT and Cybersecurity Strategy?
IronEdge helps small and midsize businesses reduce IT risk, improve operational efficiency, and scale with confidence. Let’s build a managed IT and cybersecurity solution tailored to your team.