IT Knowledge Checklist - IronEdge Group

Discover Your IT Maturity

IronEdge has provided this document as a way for clients to assess their current knowledge and documentation levels for their technology systems. The checklist can be used to baseline the current maturity of IT systems as well as be used as a way to transition information from stakeholders or service providers to new personnel or services.

Check it if you've got it.

Then click submit to get your results.

Documentation

We have the following documentation for network diagrams and system configurations...

Firewalls
Server roles and configurations
Router and switch configurations
IP allocations, both internal and external

We have the following documentation for administrator level passwords and usernames for core systems...

Active Directory
Accounting software
Line of business applications
Virtualization Platform (ESX, vmware, hypervisor, etc...)
Storage Equipment
Network Hardware Equipment

We have the following documentation for the following Services...

Description of services & contracts for telephone/internet/mpls/data for all locations
Recent invoice for telephone/internet/mpls/data for all locations

Licensing Software

Licensing & Software

Any electronically transmitted licenses for software
Physical location of media
Name of Antivirus software and expiration of support
Line of business application support contracts

Vendor Information

We have the following information...

Contact information for IT vendors
Phone Vendors, Applications, Networked Devices
Account reps, phone numbers, account numbers, etc…
Contracts and SLA’s

Hardware

We have service tags or serial numbers for...

Servers
Networking Equipment
Printers
Desktops/Laptops

Standard build

We have a standard build (type or model of computer) that can be provided for desktop/laptop/server systems

Email

We have the following...

What service or device is providing spam and email virus filtering?
Is your email hosted or onsite?
A written policy for transmission of client data via email
Email archiving for compliance and what compliance standards are required by your organization
Email encryption onsite or hosted and if hosted provide provider information and login credentials

Policies and Governance

We have the following...

A policy or software to manage use of employee devices (BYOD)?
Our business is required to comply with regulations. We know what these are and are in compliance
Do you have a written Disaster Recovery or Continuity of Operations Plan?

Backups

We have the following...

Name of backup software or service and support expiration?
Type of media used for backups: Examples- Cloud, Tapes, Disk.
What type of data is being backed up?

Ticketing and Support

We currently use a ticketing system for IT issues...

Name of the software or service
Top 5 issues reported in the last 6 months

Remote support

We have remote support technology that is being used to support our staff?

Website and Online Services

We have documented username and passwords for the following online services...

Corporate social media accounts (Facebook, Twitter, LinkedIn, etc...)
Corporate Blog
DNS host
Website hosting provider
File sharing/sync
Marketing or CRM systems

Certificates...

We are using secure certificates for your systems to ensure encrypted communication?

Operating Systems

Check all that apply...

We use Linux or Apple systems
There is legacy or unsupported software on the network for business purposes?
Our current Windows systems are being patched and this is done regularly on a schedule
We patch all of our applications, not just Microsoft Products