Microsoft 365’s cloud-based applications are a familiar workplace necessity used by over 1 billion users worldwide. With daily dependence on workplace productivity and collaboration tools such as Microsoft Teams, OneDrive and SharePoint, there’s nothing worse than not being able to access the applications you need the moment you need them. Many times, an expired password is the root cause of accessibility issues with Microsoft 365 (formerly Office 365) applications. Fortunately, there’s a quick and simple solution to resolve your password woes. Sometimes all it takes is a simple password reset or double-checking that you’re logged in to your account to resolve the issue. Below is a step-by-step guide on how to regain access when you can’t log into your Microsoft 365 account.

How to Reset your Microsoft 365 Password

Step 1: The most effective and easiest way to rest passwords across all your devices is to go to Once there, click the circle with your initials in the upper right-hand corner of the screen.

How to Reset your Microsoft 365 Password

Step 2: In the drop-down, click the “View account” link. A new tab will open with a variety of options to choose from. Click the “Change Password” inside the “Password” box.

How to reset your password to access Microsoft 365 account

Step 3: For this step, you’ll need to enter in your old password and create a new, secure password. It’s important to note that creating a long, complex password or password phrase that’s unique to your account is imperative to maximizing security and maintaining good cybersecurity hygiene. The key is to make it difficult for someone to guess your password. For Password security tips and information on top password management tools, check out our password guide here.

How to reset your password for Microsoft 365

Step 4: Press the submit button and you should now be able to access your Microsoft Office accounts. What if you forgot your old password? If you aren’t a Microsoft 365 admin, your managed service provider or IT support team will be able to help retrieve your username and rest your password for your account. Make sure your new password is updated on all your devices to ensure you’re signed in with the latest login credentials.

If you’re still experiencing issues, don’t hesitate to contact your managed service provider or IT support team to address the issue so you can go about your day without any tech obstacles in the way. At IronEdge, we’re here to help eliminate the frustrations businesses face with technology, offering strategic support so you can focus on your business and scale.

Have a tech question or looking to increase your work productivity? IronEdge is here to help! Our IT specialists are ready to answer your questions. Chat with one of our IT Specialists today to learn more.