SKILL REQUIREMENTS:

• Ability to organize multiple people and tasks through written and verbal communication
• Strong attention to detail
• Experience with ticketing systems and alert management software is preferred
• Background in information technology, degree or experience is a plus
• Work between departments to organize processes and exchange of information
• Experience with backup software, anti-virus solutions is a plus
• Basic understanding of network and server technology; DHCP, DNS, Hardware, Routing, Event Logging, etc
• Must interface with technical leads, account managers, and project team in order to effectively communicate potential issues
• Must be available to work non-standard shifts such as weekends or evening/shifts
• Ability to comprehend complex problems and drive to root cause of issues
• Must be calm and provide measured response to stress and highly active situations
• Excellent people skills and excellent telephone manner
• Willingness and ability to learn new skills and use new types of information
• Personal responsibility and reliability
• Adaptable to a continually changing and growing work environment serving clients to better their business

TECHNICAL REQUIREMENTS:

• Minimum of 2 years of experience providing desktop or help desk support
• Intimate knowledge of all current Microsoft Desktop Operating Systems
• Experience with Active Directory, DNS, and DHCP
• Experience in the IT Managed Service Industry, Labtech, and Connectwise experience is a plus

RESPONSIBILITIES:

• Execute internal and client facing technical requests
• Document all work performed in ticketing system

WE OFFER:

• Competitive salary based on education, certifications, and experience
• Raises based on certifications attained
• Annual Profit Sharing Bonus
• Mentorship and Career management programs
• Company paid health insurance
• Flexible spending account
• Matching 401k with immediate vesting
• Paid Vacation / PTO
• Free Beer!
• Awesome holiday party!

Salary

$37,000 – $46,000

HOW TO APPLY:

To get to the best candidates quickly we have implemented a new application process. Complete our pre-employment tests.(This process takes roughly 30 minutes)

Apply Now!