SKILL REQUIREMENTS:

  • Ability to organize multiple people and tasks through written and verbal communication
  • Strong attention to detail
  • Experience with ticketing systems and alert management software is preferred
  • Background in information technology, degree or experience is a plus
  • Work between departments to organize processes and exchange of information
  • Experience with backup software, anti-virus solutions is a plus
  • Basic understanding of network and server technology; DHCP, DNS, Hardware, Routing, Event Logging, etc
  • Must interface with technical leads, account managers, and project team in order to effectively communicate potential issues
  • Must be available to work non-standard shifts such as weekends or evening/shifts
  • Ability to comprehend complex problems and drive to root cause of issues
  • Must be calm and provide measured response to stress and highly active situations
  • Excellent people skills and excellent telephone manner
  • Willingness and ability to learn new skills and use new types of information
  • Personal responsibility and reliability
  • Adaptable to a continually changing and growing work environment serving clients to better their business

TECHNICAL REQUIREMENTS:

  • Minimum of 2 years of experience providing desktop or help desk support
  • Intimate knowledge of all current Microsoft Desktop Operating Systems
  • Experience with Active Directory, DNS, and DHCP
  • Experience in the IT Managed Service Industry, Labtech, and Connectwise experience is a plus

RESPONSIBILITIES:

  • Execute internal and client facing technical requests
  • Document all work performed in ticketing system

WE OFFER:

  • Competitive salary based on education, certifications, and experience
  • Raises based on certifications attained
  • Annual Profit Sharing Bonus
  • Mentorship and Career management programs
  • Company paid health insurance
  • Flexible spending account
  • Matching 401k with immediate vesting
  • Paid Vacation / PTO
  • Free Beer!
  • Awesome holiday party!

Salary

$37,000 – $46,000

HOW TO APPLY:

To get to the best candidates quickly we have implemented a new application process. Complete our pre-employment tests.(This process takes roughly 30 minutes)

Apply Now!