
Houston, Texas, February 12, 2024 — IronEdge Group is honored…
Field Service Technicians are responsible for creating emotionally driven experiences and relationships with our clients and team members each and every day. This position will provide front line technical support for end users, configuration of server and network systems as well as dispatch to troubleshoot and remediate issues on-site for clients. Support is primarily remote, but on-site interaction and support is a part of the job. The Field Service Tech will interact with users that include C-Level client contacts. The role will be responsible for advanced troubleshooting, escalation and ability to effectively communicate issues and needs to clients and senior staff members. Travel in and out of state may be required.
Essential Functions:
Ability and Knowledge:
TECHNICAL REQUIREMENTS:
Required Understanding and hands on with the following technologies:
Not Required, but these skills/competencies are a plus:
HOW TO APPLY:
To get to the best candidates quickly we have implemented a new application process. Complete our pre-employment tests. (This process takes roughly 30 minutes)
Houston, Texas, February 12, 2024 — IronEdge Group is honored…