Solutions
Co-Managed IT Services That Strengthen Your Internal Team
IronEdge partners with your existing IT staff to fill gaps, reduce workload, and bring expert-level support, tools, and strategy — without replacing your team.
What Are Co-Managed IT Services?
Co-Managed IT is a flexible support model where your internal IT team stays in place, and IronEdge steps in to enhance, augment, or offload key functions. Whether you need after-hours help desk coverage, advanced security tools, or strategic project execution — we’re here to support your success.
“Co-managed doesn’t mean outsourced. It means collaborative. We become a true extension of your internal team.”
Ryan Lakin, CEO
Co-Managed IT
Why SMBs Choose Co-Managed IT
- IT teams are stretched thin and reactive.
- Tools and systems are increasingly complex.
- New compliance and cybersecurity requirements demand specialization.
- Strategic initiatives get delayed by day-to-day firefighting.
- Leadership needs reporting and predictability that internal teams can’t always deliver.
60% of businesses rely on outside support on an ad hoc basis, and only 23% consistently leverage third-party services where expertise is required.
What’s Included in IronEdge’s Co-Managed Services
Advanced remote monitoring and management (RMM)
IronEdge deploys powerful RMM tools that give both our team and yours real-time visibility into system performance, security status, and asset health. We proactively monitor endpoints, servers, and infrastructure — flagging and resolving issues before they disrupt operations.
Ticketing platform with your team in the loop
Our service desk platform supports shared visibility and collaboration between our engineers and your internal IT staff. We can triage end-user tickets, escalate issues as needed, and keep your team informed every step of the way — so no one’s left guessing.
24/7 Help Desk overflow or after-hours support
Extend your team’s capacity with our responsive Help Desk, available for overflow support during the day or full coverage after hours. Whether it’s vacation gaps or peak volume times, we’re your reliable backup for end-user support.
Cybersecurity tools and managed detection and response (MDR)
IronEdge enhances your existing defenses with best-in-class MDR, bringing real-time threat detection, behavioral analysis, and expert response to your endpoints. We help your team fill gaps in coverage while meeting compliance and insurance expectations.
Patch management and asset tracking
We take care of Windows and third-party patching, asset inventory, and software versioning — ensuring everything is up to date and secure. Your team can focus on higher-level tasks while we handle the patching cadence and provide detailed reporting.
Microsoft 365 support and licensing assistance
From managing user accounts to optimizing licensing, IronEdge helps you get the most out of your Microsoft 365 investment. We support administration, security policies, and email hygiene — while working within your existing architecture.
vCIO services for roadmap and budgeting
Our vCIOs work closely with your leadership and internal IT to align technical priorities with business goals. We help you build a forward-looking roadmap, manage lifecycle planning, and advocate for IT in budget conversations — so you’re not just keeping the lights on, but planning for what’s next.
“We don’t push tools on you. We plug into what you already use and add value where it matters.”
Common Problems We Solve
- Burnout or bandwidth issues. Your internal IT team is overwhelmed, juggling end-user support, patching, vendors, and projects — and something has to give.
- Security blind spots. IT generalists rarely have the tools or time to monitor for advanced threats, leaving vulnerabilities unchecked.
- Skill gaps for advanced IT needs. Whether it’s compliance, automation, or server migrations — you need expertise your team may not have in-house.
- Reactive, ticket-heavy environments. Without the right tools or process, it’s hard for internal teams to shift from putting out fires to building scalable systems.
- Lack of strategic IT planning. Many internal IT departments are tactical, not strategic — but leadership needs a roadmap for smarter technology decisions.
Top Co-Managed IT Provider
Why Choose IronEdge?
- We respect and empower your internal team — not replace them.
- Our tools and systems integrate with yours seamlessly.
- Clients choose what they want help with, and keep what they want to own.
- We bring transparency, structure, and executive-level planning to support your business and your IT department.
- Flexible monthly pricing with no long-term lock-in.
“We support the team you trust. We’re not here to take credit — we’re here to help them shine.”
Benefits of Co-Managed IT Services
We fill the gaps so your IT team can focus on what matters most.
Access enterprise-grade cybersecurity tools and guidance, managed by experts.
Get the expertise and execution power to move critical initiatives forward faster.
We help bring structure and relief to overwhelmed support environments.
Our vCIO services provide your leadership team with clear data, planning, and IT direction.
Choose the Right Level of Partnership
Flexible Support Tiers
Whether you need help desk overflow, cybersecurity reinforcement, or executive strategy — IronEdge offers a tiered approach to co-managed services that scale with your business.
Co-Managed IT Services
Let’s Strengthen Your Internal IT Team
Talk with an IronEdge consultant about how we can support your staff and protect your business.
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Frequently Asked Questions
Co-Managed IT is a collaborative support model where IronEdge works alongside your internal IT staff — not in place of them. We fill specific gaps in your IT coverage, such as after-hours support, cybersecurity, patching, or strategic planning, while your team retains control over what they want to manage. It’s a flexible, tailored partnership designed to extend your team’s capabilities, not override them.
No. IronEdge is here to empower your internal IT team — not replace them. We act as an extension of your department, bringing extra hands, deeper expertise, and enterprise-grade tools to support their success. Your team remains at the core of your IT operations, and we plug in where you need help the most.
Absolutely. Co-managed IT is fully customizable based on your internal team’s strengths and capacity. Whether you need help desk overflow, cybersecurity monitoring, asset management, or vCIO services, you choose the areas you want support in. We adapt to your environment and priorities — not the other way around.
Pricing is flexible and tailored to the level of support you need. IronEdge offers multiple tiers of co-managed services to match your goals, budget, and internal team structure. Whether you’re looking for a lightweight partnership or more strategic involvement, we’ll build a plan that fits — with no long-term lock-in.
Ready to Strengthen Your IT and Cybersecurity Strategy?
IronEdge helps small and midsize businesses reduce IT risk, improve operational efficiency, and scale with confidence. Let’s build a managed IT and cybersecurity solution tailored to your team.